Payment Policy
Last updated: 30 June 2026
At Havelalights, we aim to provide a secure, transparent, and reliable payment experience. This Payment Policy explains the payment methods we accept, how payments are processed, how currency and taxes are displayed, and what to do if you experience a payment issue.
Havelalights is operated by Witteveen E-commerce LLC, a company registered in the State of New Mexico, United States. Havelalights serves customers across the United Kingdom and the European Union — including Germany and the Netherlands — and also ships to Australia, Canada, and selected international destinations where our products are available.
This policy applies to orders placed through https://havelalights.com.
1. Accepted Payment Methods
Accepted payment methods are shown at checkout before you place your order. Depending on your location, device, currency, and checkout availability, we accept the following secure payment methods:
| Payment Method | Type |
|---|---|
| Visa | Credit / Debit Card |
| Mastercard | Credit / Debit Card |
| American Express | Credit Card |
| Discover | Credit / Debit Card |
| Diners Club | Credit Card |
| ELO | Credit / Debit Card |
| JCB | Credit Card |
| UnionPay | Credit / Debit Card |
| Apple Pay | Digital Wallet |
| PayPal | Digital Wallet |
The payment methods available for your order will be displayed at checkout. Some payment methods may only appear if they are supported for your device, browser, country, selected currency, or payment card.
If a payment method is not shown at checkout, it may not be available for your order, location, device, browser, or selected currency.
All payments are processed at the time of order confirmation. Orders are not processed or dispatched until payment has been successfully authorised or completed.
2. Payment Security
Your payment security is important to us. Payments are processed through secure third-party payment providers that use encryption and payment security controls.
Our website uses SSL encryption to help protect information transmitted between your browser and our website.
We do not store full credit card numbers or full payment card details on our own systems. Sensitive payment information is processed securely by our payment providers.
For more information about how we handle personal information, please see our Privacy Policy.
3. Payment Confirmation
After your payment has been successfully processed, you will receive an order confirmation email with your order details.
If you do not receive an order confirmation email within 30 minutes of placing your order, please:
- Check your spam or junk folder.
- Check that the email address entered at checkout is correct.
- Contact us at support@havelalights.com if you still cannot find the confirmation email.
An order confirmation email confirms that we have received your order. If there is an issue with payment authorisation, fraud checks, product availability, or order verification, we may contact you before processing or dispatching the order.
4. Failed or Declined Payments
If your payment is declined or cannot be processed, your order may not be completed. If this happens, please try the following:
- Check that your card number, expiry date, billing address, and security code are entered correctly.
- Make sure your card or payment method is authorised for online purchases.
- Check that sufficient funds or credit are available.
- Check whether your bank or payment provider has blocked the transaction for security reasons.
- Try another accepted payment method shown at checkout.
- Contact your bank or payment provider if the issue continues.
If you continue to experience payment difficulties, contact us at support@havelalights.com and we will do our best to help.
5. Currency
Prices on our website may be displayed in different currencies depending on your IP location, selected country or region, browser/location settings, and the currency options available on our website.
You may also be able to change your selected country, region, or currency manually using the options available on our website.
The final currency and total amount charged for your order will be shown at checkout before you place your order. Please review the checkout page carefully before confirming your purchase.
The amount charged for your order will be the final amount displayed at checkout in the selected checkout currency.
If your bank, card issuer, or payment provider applies currency conversion fees, foreign transaction fees, international transaction fees, or other payment-related charges, those fees are set by your provider and are outside our control.
If you are unsure whether additional bank or currency conversion fees may apply, please check with your bank, card issuer, or payment provider before placing your order.
6. Taxes, Duties, and Customs Charges
Applicable taxes, duties, discounts, and the final order total will be shown at checkout where they are collected by Havelalights.
We offer free standard shipping on all orders placed through our website. No standard shipping fee will be added at checkout.
Depending on your delivery country, your order may be subject to local taxes, import duties, customs charges, or clearance fees. Where these charges are collected by Havelalights, they will be shown at checkout before you place your order.
Any charges imposed separately by local customs authorities, banks, card issuers, or payment providers may be outside our control.
If you are unsure whether duties, customs fees, or payment-related fees may apply, we recommend checking with your local customs authority, bank, card issuer, or payment provider before placing your order.
7. Discounts, Promotions, and Gift Cards
Any valid discount code, promotion, or gift card must be entered at checkout before placing your order.
Discounts, promotions, and gift cards are subject to their stated terms and may have expiry dates, product exclusions, minimum order values, or other conditions.
If a discount code does not apply at checkout, it may be expired, invalid, already used, not applicable to the selected product, or not compatible with another promotion.
We cannot guarantee that a discount can be applied after an order has already been placed.
8. Fraud Prevention and Order Verification
For customer protection and fraud-prevention purposes, some orders may be reviewed before they are processed or dispatched.
If additional verification is required, we may contact you using the contact details provided at checkout.
We reserve the right to cancel or refuse an order where payment cannot be verified, where fraud or unauthorised activity is suspected, or where required by law or payment-provider rules.
If an order is cancelled after payment has been taken, we will issue a refund to the original payment method, unless prohibited by law or payment-provider restrictions.
9. Refunds
Approved refunds are issued to the original payment method used for the order.
Refunds are usually processed within the timeframe stated in our Return & Refund Policy.
After we issue a refund, your bank or payment provider may take additional time to make the funds available in your account. Processing times vary by provider and are outside our control.
If your original payment method is no longer available, please contact your bank or payment provider for assistance.
10. Payment Disputes and Chargebacks
If you notice an unauthorised charge, duplicate charge, incorrect amount, or another payment issue related to a Havelalights order, please contact us at support@havelalights.com so we can review the issue.
Please include your order number, the email address used at checkout, and a clear description of the payment issue.
You may also contact your bank, card issuer, or payment provider if you believe a transaction was unauthorised or incorrect. Nothing in this policy limits any rights you may have through your bank, card issuer, payment provider, or applicable law.
11. Customer Service
For questions about payments, billing, refunds, order confirmation, or payment issues, please contact us using the details below:
Email: support@havelalights.com
Phone: +1 470-978-3201
Customer service hours: Mon–Fri 8am–7pm · Sat–Sun 10am–2pm UK time
Response time: We aim to respond within 48 hours.
To request or track a return, please use our Returns Portal at havelalights.com/pages/request-a-return-1.
12. Company Information
Store name: Havelalights
Legal business operator: Witteveen E-commerce LLC
EIN: 30-1430114
Registered business address: 500 Marquette Ave NW, Albuquerque, NM 87102, United States
Email: support@havelalights.com
Phone: +1 470-978-3201
13. Related Policies
Terms of Service | Shipping Policy | Return & Refund Policy | Privacy Policy | Contact Page | Returns Portal | Order Tracking