impressum
Impressum / Legal Notice
Last updated: 4 July 2026
This Impressum provides the legally required provider identification for the website https://havelalights.com (store name: Havelalights), in accordance with § 5 of the German Digital Services Act (Digitale-Dienste-Gesetz, DDG) and equivalent European provider-identification requirements.
Havelalights is operated by Witteveen E-commerce LLC, a company registered in the State of New Mexico, United States. Havelalights serves customers across the United Kingdom and the European Union — including Germany and the Netherlands — and also ships to Australia, Canada, and selected international destinations where our products are available.
1. Provider Information (Angaben gemäß § 5 DDG)
Store name / Brand: Havelalights
Legal business operator: Witteveen E-commerce LLC
Legal form: Limited Liability Company (LLC)
Jurisdiction of registration: State of New Mexico, United States
EIN (US federal tax registration): 30-1430114
VAT / USt-IdNr.: Not applicable (no EU VAT registration held)
Registered business address: 500 Marquette Ave NW, Albuquerque, NM 87102, United States
Website: https://havelalights.com
Email: support@havelalights.com
Phone: +1 470-978-3201
2. Contact and Customer Service
The fastest way to reach us is by email. For questions about orders, products, shipping, returns, payments, or general support, please contact us using the details below.
Email: support@havelalights.com
Phone: +1 470-978-3201
Customer service hours: Monday–Friday, 8:00 AM – 7:00 PM UK time; Saturday–Sunday, 10:00 AM – 2:00 PM UK time
Response time: We aim to respond within 48 hours
Enquiries received outside customer service hours will be reviewed during the next available customer service period.
3. Responsible for Content (verantwortlich für den Inhalt)
Responsibility for the content of this website lies with Witteveen E-commerce LLC at the registered business address stated in Section 1 above.
4. Fulfilment and Returns Facility
Orders and returns may be handled through our logistics network, including our Netherlands fulfilment and returns facility where applicable.
Netherlands fulfilment and returns facility:
Rendementsweg 20 A
3641 SL Mijdrecht
Netherlands
This facility is used for EU dispatch, return processing, and logistics handling only. It is not our registered business address. Please do not send any items back before receiving approval and return instructions from us. For full return instructions, please use our Returns Portal or see our Return & Refund Policy.
5. Consumer Dispute Resolution (Verbraucherstreitbeilegung)
If you have a complaint or concern about an order, product, payment, delivery, or return, please contact us first at support@havelalights.com so we can try to resolve the matter directly. Please include your order number, the email address used at checkout, and a clear description of the issue.
We are not obliged, and are not generally willing, to participate in dispute-resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle / alternative dispute resolution body). This does not affect your statutory consumer rights or your right to bring a claim before the competent courts.
Note: the European Commission's Online Dispute Resolution (ODR) platform ceased operation on 20 July 2025 and is no longer available.
6. Liability for Content (Haftung für Inhalte)
We create the content of this website with care and to the best of our knowledge. As a service provider, we are responsible for our own content on these pages in accordance with general law. However, we are not obliged to monitor transmitted or stored third-party information, or to investigate circumstances that indicate unlawful activity. Obligations to remove or block the use of information under general law remain unaffected. Any liability in this regard is only possible from the point in time at which we become aware of a specific infringement. Upon becoming aware of such infringements, we will remove the content in question promptly.
7. Liability for Links (Haftung für Links)
This website may contain links to external websites operated by third parties, over whose content we have no control. We therefore cannot accept any liability for this external content. The respective provider or operator of the linked pages is always responsible for their content. The linked pages were checked for possible legal violations at the time of linking, and no unlawful content was identifiable at that time. Permanent monitoring of the content of linked pages is not reasonable without concrete evidence of an infringement. Upon becoming aware of legal violations, we will remove such links promptly.
8. Copyright (Urheberrecht)
All content on this website, including text, images, product photography, graphics, logos, icons, design elements, and page layouts, is owned by or licensed to Havelalights, Witteveen E-commerce LLC, or our content providers, and is protected by applicable copyright and intellectual property laws. You may not copy, reproduce, modify, distribute, publish, sell, or use our website content for commercial purposes without our prior written permission.
9. Applicable Terms
All purchases made through this website are subject to our Terms of Service, Shipping Policy, Return & Refund Policy, Payment Policy, and Privacy Policy.
10. Related Policies and Pages
Terms of Service | Privacy Policy | Shipping Policy | Return & Refund Policy | Payment Policy | Contact Page | Returns Portal | Order Tracking