Privacy policy
Last updated: 22 June 2026
Welcome to the Privacy Policy of HavelaLights. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, place an order, contact us, subscribe to marketing, or otherwise interact with our services.
HavelaLights is operated by Witteveen E-commerce LLC, a company registered in the United States. We primarily serve customers in the United Kingdom and also ship to Germany, the Netherlands, other European countries, Australia, Canada, and selected international destinations where our products are available.
This Privacy Policy applies to personal information processed through https://havelalights.com and related services.
Nothing in this Privacy Policy limits any rights you may have under applicable privacy and data protection laws, including the UK GDPR, EU GDPR, and other applicable privacy laws.
1. Who We Are
Store name: HavelaLights
Legal business operator: Witteveen E-commerce LLC
EIN: 30-1430114
Registered business address: 1209 Mountain Road Place Northeast, Albuquerque NM 87110, United States
Email: support@havelalights.com
Phone: +1 470-978-3201
For the purposes of applicable privacy laws, Witteveen E-commerce LLC is the controller of the personal information processed through the HavelaLights website, unless otherwise stated.
2. Information We Collect
We collect personal information when you visit our website, place an order, create or use an account, contact us, upload evidence for an order-support claim, subscribe to marketing, or interact with our website and services.
2.1 Information You Provide Directly
Depending on how you use our website, we may collect the following information:
- Full name
- Email address
- Phone number, if provided
- Billing address
- Shipping address
- Order details and purchase history
- Refund, cancellation, exchange, complaint, or customer-support request details
- Photos, videos, or documents you upload for damaged, defective, incorrect, incomplete, or not-as-described items
- Messages sent to our customer support team
- Customer account information, if customer accounts are enabled
- Marketing preferences, such as email subscription or unsubscribe status
- Product reviews, testimonials, photos, or other content you choose to submit
2.2 Payment Information
Payments are processed securely by third-party payment providers. We do not store full credit card numbers or full payment card details on our own systems.
Payment providers may process information such as your payment method, transaction amount, billing details, fraud-prevention data, and payment confirmation status.
2.3 Information Collected Automatically
When you visit our website, certain technical and usage information may be collected automatically, including:
- IP address
- Device type
- Browser type and version
- Operating system
- Pages viewed
- Date and time of access
- Referring website, campaign, or traffic source
- Approximate location derived from your IP address
- Cookie identifiers and similar tracking technologies
- Interactions with our website, cart, checkout, emails, advertisements, or customer support tools
3. How We Use Your Information
We use personal information for the following purposes:
- To process, confirm, fulfill, and deliver your orders
- To process payments, refunds, cancellations, and exchanges
- To provide customer support and respond to your inquiries
- To operate our website, checkout, cart, and account features
- To send order confirmations, shipping updates, refund updates, and other service-related messages
- To verify, investigate, and resolve claims involving damaged, defective, incorrect, incomplete, or not-as-described items
- To prevent fraud, unauthorised transactions, abuse of our website, and security incidents
- To comply with legal, tax, accounting, consumer protection, and regulatory obligations
- To improve our website, products, customer service, and shopping experience
- To manage product reviews, testimonials, and user-submitted content where this feature is enabled
- To send marketing communications where you have subscribed or where otherwise permitted by law
- To measure website performance, advertising effectiveness, and customer engagement where permitted by your cookie choices and applicable law
4. Legal Bases for Processing
Where UK GDPR, EU GDPR, or similar data protection laws apply, we rely on the following legal bases:
| Purpose | Legal Basis |
|---|---|
| Processing, confirming, fulfilling, and delivering orders | Performance of a contract |
| Processing payments and issuing refunds | Performance of a contract; legal obligation where applicable |
| Handling customer support, refunds, exchanges, cancellations, and complaints | Performance of a contract; legitimate interests |
| Investigating faulty, damaged, incorrect, incomplete, or not-as-described items | Performance of a contract; legitimate interests; legal obligation where applicable |
| Fraud prevention, website security, and misuse prevention | Legitimate interests; legal obligation where applicable |
| Tax, accounting, and business record keeping | Legal obligation; legitimate interests |
| Essential website cookies, cart, checkout, and security features | Performance of a contract; legitimate interests |
| Analytics cookies and non-essential tracking technologies | Consent, where required by law |
| Marketing cookies and personalised advertising | Consent, where required by law |
| Email marketing and promotional messages | Consent or legitimate interests, depending on applicable law and your relationship with us |
| Improving our website, products, and services | Legitimate interests |
5. Cookies and Similar Technologies
We use cookies and similar technologies to operate our website, support checkout functionality, remember your preferences, analyse website performance, and, where enabled and permitted, support marketing and advertising.
5.1 Types of Cookies We May Use
- Essential cookies: Required for core website functions such as cart, checkout, security, fraud prevention, and account access.
- Functional cookies: Used to remember preferences such as region, currency, language, or cookie settings.
- Analytics cookies: Used to understand how visitors use our website and improve performance.
- Marketing cookies: Used to measure advertising performance and deliver relevant advertising, where enabled and permitted.
Essential cookies are necessary for the website to work and cannot be switched off through our cookie banner. Non-essential cookies, such as analytics and marketing cookies, are used only where permitted by applicable law and, where required, after you have given consent.
If our cookie banner gives you the option to accept or reject non-essential cookies, selecting “Reject” means that non-essential analytics and marketing cookies should not be used.
You can also manage cookies through your browser settings. Blocking certain cookies may affect website functionality, including cart and checkout features.
6. Analytics, Advertising, and Measurement Tools
We may use analytics, advertising, and measurement tools to understand website performance, improve our services, measure advertising effectiveness, and show relevant advertising where permitted.
These tools may include services provided by platforms such as Google, Shopify, Meta, or other analytics and advertising providers, depending on which tools are active on our website at the time of your visit.
Where required by law, analytics and marketing cookies or similar technologies will only be used with your consent. You may withdraw or change your consent through the cookie options available on our website, where applicable.
7. Shopify and E-Commerce Platform Services
Our store is hosted on Shopify. Shopify provides the e-commerce platform that allows us to display products, operate the cart and checkout, process orders, manage payments, handle customer accounts, support fraud prevention, and provide related store functions.
When you use our website or place an order, personal information may be processed by Shopify and related Shopify services as necessary to provide the online store, checkout, payment, order management, fraud prevention, hosting, and related services.
8. Sharing Your Information
We do not sell your personal information. We share personal information only where necessary to operate our business, provide our services, comply with legal obligations, or protect our rights.
We may share personal information with:
- E-commerce platform providers, including Shopify, to operate our website and checkout
- Payment processors, to process payments, refunds, and fraud checks
- Shipping carriers and logistics partners, to deliver orders
- Customer support tools, to manage refunds, exchanges, cancellations, complaints, and customer inquiries
- Email and communication providers, to send order updates, support replies, service messages, and marketing messages where permitted
- Analytics and advertising providers, where enabled and permitted by your cookie choices and applicable law
- Review and user-generated content tools, where product reviews, customer photos, or testimonials are enabled
- Fraud prevention and security providers, to help protect our website, customers, payments, and business
- Professional advisers, such as accountants, legal advisers, tax advisers, compliance consultants, or insurers
- Government authorities, regulators, courts, customs authorities, or law enforcement, where required by law or necessary to protect our rights
We require service providers to handle personal information securely and only for the purposes for which they are engaged.
9. International Data Transfers
Because HavelaLights is operated by a company registered in the United States and uses service providers that may operate internationally, your personal information may be transferred to, accessed from, or processed in countries outside the United Kingdom, the European Economic Area, or your country of residence.
Where applicable data protection laws require safeguards for international transfers, we rely on appropriate transfer mechanisms. These may include adequacy regulations, data processing agreements, standard contractual clauses, the UK International Data Transfer Agreement or UK Addendum, or other legally recognised safeguards where applicable.
We take reasonable steps to ensure that personal information transferred internationally remains protected in accordance with this Privacy Policy and applicable law.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, manage orders, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements.
Typical retention periods include:
- Order and transaction records: retained for the period required for tax, accounting, legal, and business record-keeping purposes.
- Customer support, refund, cancellation, exchange, and complaint records: retained for as long as necessary to resolve the issue and maintain reasonable business records.
- Photos, videos, or evidence submitted for support claims: retained for as long as necessary to review and resolve the claim and maintain reasonable records.
- Customer account information: retained while the account remains active or as needed for legal, security, or business purposes.
- Marketing preferences: retained until you unsubscribe, withdraw consent, or the information is no longer needed.
- Cookie and analytics data: retained according to the settings and retention periods of the relevant tools, where applicable.
- Fraud prevention and security records: retained for as long as reasonably necessary to protect our website, customers, payments, and business.
When personal information is no longer required, we will delete it, anonymise it, or securely retain it only where necessary for legal or legitimate business reasons.
11. Your Privacy Rights
Depending on your location and applicable law, including the UK GDPR, EU GDPR, and other applicable privacy laws, you may have rights in relation to your personal information.
These rights may include:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate or incomplete information
- The right to request deletion of your personal information
- The right to request restriction of processing
- The right to object to certain processing activities
- The right to data portability, where applicable
- The right to withdraw consent where processing is based on consent
- The right to object to direct marketing
- The right to lodge a complaint with a data protection authority
To exercise your privacy rights, contact us at support@havelalights.com. Please include enough information for us to identify your order, account, or interaction with us and process your request.
We may need to verify your identity before fulfilling certain requests. We will respond within the timeframe required by applicable law.
12. Marketing Communications
If you subscribe to marketing communications, we may use your email address to send promotional messages, product updates, offers, or other marketing content.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us at support@havelalights.com.
We may still send you non-marketing messages related to your order, account, refund, exchange, cancellation, customer service request, security, or legal notices.
13. Product Reviews and User-Submitted Content
If you submit a product review, photo, video, testimonial, or other user-generated content, we may process that content to display reviews, improve our services, respond to customer feedback, or support our marketing where permitted by law and by any permissions you provide.
Please do not submit personal information in public review text that you do not want to be visible to others.
If we use customer photos, reviews, or testimonials for marketing purposes, we will do so in accordance with applicable law and the permissions associated with the content.
14. Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.
Our website uses SSL encryption to help protect information transmitted between your browser and our website. Payment information is processed through secure third-party payment providers.
No method of transmission over the internet or method of electronic storage is completely secure. We therefore cannot guarantee absolute security, but we work to protect your personal information using appropriate safeguards.
15. Children’s Privacy
Our website and services are intended for adults and are not directed at children. We do not knowingly collect personal information from children without appropriate consent where required by law.
If you believe that a child has provided personal information to us, please contact us at support@havelalights.com so we can review and take appropriate action.
16. Third-Party Links
Our website may contain links to third-party websites, services, payment providers, delivery tracking pages, social media platforms, or external resources. We are not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policies of any third-party websites or services you use.
17. Data Protection Authorities
If you are located in the United Kingdom and have concerns about how your personal information is handled, you may have the right to contact the UK Information Commissioner’s Office (ICO).
If you are located in the European Union or European Economic Area, you may have the right to lodge a complaint with your local data protection supervisory authority.
You can also contact us first at support@havelalights.com so we can try to resolve your concern directly.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, service providers, legal requirements, or privacy practices.
The latest version will always be posted on this page. When we make changes, we will update the “Last updated” date at the top of this policy.
19. Contact Information
If you have questions about this Privacy Policy or how we handle your personal information, contact us using the details below:
Store name: HavelaLights
Legal business operator: Witteveen E-commerce LLC
EIN: 30-1430114
Registered business address: 1209 Mountain Road Place Northeast, Albuquerque NM 87110, United States
Email: support@havelalights.com
Phone: +1 470-978-3201
Customer service hours: Mon–Fri 8am–7pm · Sat–Sun 10am–2pm UK Time
Response time: We aim to respond within 48 hours
20. Related Policies
Terms of Service | Shipping Policy | Payment Policy | Contact Page | Order Tracking