Terms of service
Last updated: 22 June 2026
Welcome to HavelaLights. These Terms of Service ("Terms") govern your access to and use of our website and the purchase of products from our store.
HavelaLights is operated by Witteveen E-commerce LLC, a company registered in the United States. We primarily serve customers in the United Kingdom and also ship to Germany, the Netherlands, other European countries, Australia, Canada, and selected international destinations where our products are available.
By accessing our website or placing an order through https://havelalights.com, you agree to these Terms. Please read them carefully before making a purchase.
Nothing in these Terms limits or excludes any mandatory consumer rights you may have under applicable consumer protection laws.
1. Definitions
- Store / Website: The HavelaLights online store available at https://havelalights.com.
- We / Us / Our: HavelaLights, operated by Witteveen E-commerce LLC.
- You / Customer: Any person who accesses our website or places an order with us.
- Consumer: A person purchasing products mainly for personal, household, or non-business use.
- Order: A request submitted by a customer to purchase one or more products from HavelaLights.
- Processing Business Day: Monday to Saturday, excluding public holidays that affect our operations, fulfilment partners, DHL, local carriers, or delivery partners.
- Delivery Business Day: A day on which DHL, local carriers, or delivery partners operate in the delivery country. Delivery business days may vary by destination, carrier schedule, and local public holidays.
2. Seller Identity
Store name: HavelaLights
Legal business operator: Witteveen E-commerce LLC
EIN: 30-1430114
Registered business address: 1209 Mountain Road Place Northeast, Albuquerque NM 87110, United States
Email: support@havelalights.com
Phone: +1 470-978-3201
3. Scope of These Terms
These Terms apply to your use of our website and to all orders placed through our website.
Additional policies also apply to your purchase, including our:
If there is any conflict between these Terms and a mandatory consumer protection law that applies to you, the mandatory consumer protection law will apply.
4. Products and Product Information
HavelaLights sells lighting products and related accessories through its website.
We make reasonable efforts to display product descriptions, specifications, images, prices, availability, and other product information accurately. However, minor variations in colour, finish, size, appearance, or packaging may occur due to screen settings, lighting, photography, manufacturing tolerances, or product updates.
Such minor variations do not normally constitute a product defect if the product remains consistent with its description and suitable for its intended use.
Product availability may change at any time. If a product you ordered becomes unavailable after your order is placed, we will contact you and provide an appropriate solution, such as cancellation and refund, replacement, or another option where available.
5. Product Installation and Use
Lighting products must be installed and used safely and in accordance with the product instructions, applicable electrical safety requirements, and local laws or regulations.
Where electrical installation is required, you are responsible for ensuring that installation is carried out safely by a competent person or qualified professional where required by law or local safety standards.
Any installation times, ease-of-installation statements, or similar guidance on our website are general estimates only. Actual installation requirements may vary depending on the product, existing wiring, ceiling type, property condition, tools available, and installer experience.
HavelaLights is not responsible for damage, injury, installation faults, electrical issues, or other problems caused by incorrect installation, misuse, modification, improper maintenance, or failure to follow instructions.
6. Order Process and Contract Formation
Products displayed on our website are invitations to place an order and do not constitute a binding offer by us.
When you place an order, you are making an offer to purchase the selected product or products under these Terms.
After placing an order, you will receive an order confirmation email. This confirms that we have received your order. We may still contact you before processing or dispatch if there is an issue with payment authorisation, fraud checks, product availability, pricing, address details, or order verification.
A contract between you and HavelaLights is formed when your order is accepted by us. Acceptance may occur when we confirm the order, process the order, or dispatch the product.
We reserve the right to refuse or cancel an order where permitted by law, including where:
- The product is unavailable
- There is an obvious pricing or product information error
- Payment is declined, reversed, or cannot be verified
- Fraud, unauthorised activity, or misuse is suspected
- The delivery address is incomplete, invalid, or outside our available shipping destinations
- We are required to do so by law, payment-provider rules, or carrier restrictions
If we cancel an order after payment has been taken, we will issue a refund to the original payment method, unless prohibited by law or payment-provider restrictions.
7. Pricing, Currency, and Taxes
Prices on our website may be displayed in different currencies depending on your location, selected country or region, and the currency options available on our website.
Our website may use your IP address or browser/location settings to suggest a country, region, and currency. You may also be able to change your selected country, region, or currency manually using the options available on our website.
The final currency, product price, taxes, duties, discounts, and total order amount will be shown at checkout before you place your order. Please review the checkout page carefully before confirming your purchase.
The amount charged for your order will be the final amount shown at checkout in the selected checkout currency.
We offer free standard shipping on all orders placed through our website. Orders shipped with DHL where available include free insured DHL shipping.
Prices may change at any time. Price changes do not affect orders that have already been confirmed, unless there is an obvious pricing or technical error.
If your bank, card issuer, or payment provider applies currency conversion fees, foreign transaction fees, international transaction fees, or other payment-related charges, those fees are set by your provider and are outside our control.
8. Payment
Accepted payment methods are shown at checkout before you place your order. Available payment methods may vary depending on your location, device, browser, selected currency, and checkout availability.
We may accept Visa, Mastercard, American Express, PayPal, and Apple Pay, plus local payment methods shown at checkout, such as BLIK, Wero, Multibanco, Bizum, PayMe, Affirm, or SprayPay where available.
Orders are not processed or dispatched until payment has been successfully authorised or completed.
Payments are processed securely through third-party payment providers. We do not store full credit card numbers or full payment card details on our own systems.
For full payment details, please see our Payment Policy.
9. Shipping and Delivery
We ship to the countries and regions available at checkout. This may include the United Kingdom, Germany, the Netherlands, other European countries, Australia, Canada, and selected international destinations where our products and services are available.
We offer free standard shipping on all orders placed through our website. Orders shipped with DHL where available include free insured DHL shipping. No standard shipping fee will be added at checkout.
Orders are shipped with DHL where available. Depending on your delivery country, delivery location, and local delivery network, DHL may work with local delivery partners, or your shipment may be delivered by a local carrier for final-mile delivery.
This means the carrier shown on your tracking page may sometimes include DHL, a DHL delivery partner, or another local carrier responsible for delivery in your area.
Our order processing time is 0–1 business days.
Our order cut-off time is 4:00 PM UK Time, Monday to Saturday. Orders placed after the cut-off time, on Sundays, or on public holidays will begin processing on the next processing business day.
Delivery estimates depend on your delivery country. Estimated delivery times are calculated in business days and include order processing and delivery.
| Destination | Total Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Germany | 6–10 business days | Free |
| Netherlands | 6–10 business days | Free |
| Other European countries | Usually 6–10 business days | Free |
| United Kingdom | 8–13 business days | Free |
| Australia | 8–13 business days | Free |
| Canada | 8–13 business days | Free |
| Other selected international destinations | Usually 8–13 business days | Free |
Processing business days are Monday to Saturday, excluding public holidays that affect our operations, fulfilment partners, DHL, local carriers, or delivery partners.
Carrier delivery business days may vary by destination country, DHL schedule, local carrier schedule, local public holidays, and local delivery conditions.
Delivery estimates are not guaranteed delivery dates. Actual delivery times may vary due to DHL or local carrier delays, customs processing, local delivery conditions, public holidays, weather disruptions, incorrect address details, or circumstances outside our control.
Orders may be fulfilled through our logistics network, including our Netherlands fulfilment and returns facility where applicable. This facility may be used for EU dispatch, return processing, and logistics handling. It is not our registered business address.
For full shipping details, please see our Shipping Policy.
10. Delivery Address Accuracy
You are responsible for providing a complete and accurate delivery address when placing your order.
If a package cannot be delivered because the address provided was incorrect, incomplete, refused, or the package was not collected, reasonable return shipping, handling, storage, or re-shipping costs may be deducted from any applicable refund, unless prohibited by law.
If you need to update your delivery address after placing an order, please contact us as soon as possible at support@havelalights.com. We will do our best to help, but we cannot guarantee changes once an order has been processed, dispatched, or handed over to DHL, a local carrier, or a fulfilment partner.
11. Returns, Refunds, Cancellations, and Exchanges
Our return, refund, cancellation, and exchange terms are explained in our Return & Refund Policy.
You may request a return within 30 days of delivery, subject to the conditions in our Return & Refund Policy.
For change-of-mind returns, cancellation returns, voluntary returns, and exchange requests, the customer is responsible for arranging and paying for return shipping to the return address stated in our Return & Refund Policy, unless applicable law requires otherwise.
If an item is faulty, damaged, incorrect, incomplete, or not as described, we will review the issue and provide an appropriate remedy in accordance with applicable consumer protection laws.
Photos or videos may help us review damaged, defective, incorrect, incomplete, not-as-described, or warranty-related issues. However, we understand that not every issue can be recorded, especially if it happened only once. If you cannot provide a photo or video, please describe the issue clearly.
Nothing in these Terms limits or excludes any statutory cancellation, return, refund, repair, replacement, or other consumer rights you may have under applicable law.
12. Two-Year Warranty and Statutory Rights
Every HavelaLights light carries a 2-year warranty against manufacturing defects, LED failure, and remote malfunction under normal use.
If your light stops working under normal use within two years of delivery because of a covered warranty issue, we will send a free replacement with no shipping costs.
To make a warranty claim, email us at support@havelalights.com with your order number and a short description of the issue. Photos or videos can help us review your claim, but we understand that not every issue can be recorded.
This warranty applies only to manufacturing defects, LED failure, and remote malfunction that occur under normal use within two years of delivery.
This warranty does not cover:
- Damage caused by incorrect installation
- Misuse, neglect, or accidental damage
- Unauthorised modification or repair
- Improper maintenance or cleaning
- Normal wear and tear
- Damage caused by use outside the product instructions
- Damage caused by unsuitable electrical systems, power surges, or external conditions outside our control
This warranty is provided in addition to any statutory consumer rights you may have under applicable law. Nothing in this warranty limits or excludes your legal rights for faulty, damaged, incorrect, incomplete, not-as-described, non-conforming, or otherwise defective goods.
For full warranty details, please see our Warranty Policy.
13. Promotions, Discounts, and Offers
From time to time, we may offer discounts, promotions, sale prices, or special offers.
Promotions are subject to the terms shown with the offer and may have expiry dates, product exclusions, minimum order values, availability limits, or other conditions.
Discount codes must be entered at checkout before the order is placed. We cannot guarantee that a discount can be applied after an order has already been submitted.
We reserve the right to correct, cancel, or refuse promotions where there is an obvious error, misuse, fraud, or technical issue, where permitted by law.
14. Website Use
You agree to use our website only for lawful purposes and in a way that does not harm, disable, overload, or impair the website or interfere with other users.
You must not:
- Use the website for fraudulent, unlawful, or misleading purposes
- Attempt to gain unauthorised access to our systems, accounts, or payment processes
- Introduce viruses, malware, bots, scraping tools, or harmful code
- Copy, reproduce, or exploit website content without permission
- Use our website in a way that violates applicable laws or third-party rights
We may restrict or block access to our website where we reasonably believe misuse, fraud, abuse, or unlawful activity has occurred.
15. Intellectual Property
All content on our website, including text, images, product photography, graphics, logos, icons, page layouts, and design elements, is owned by or licensed to HavelaLights, Witteveen E-commerce LLC, or our content providers.
You may not copy, reproduce, modify, distribute, publish, sell, or use our website content for commercial purposes without our prior written permission.
16. User-Submitted Content
If you submit product reviews, testimonials, photos, videos, feedback, or other content to us, you are responsible for ensuring that your submission is accurate, lawful, and does not infringe the rights of others.
Where permitted by law and by any permissions you provide, we may use, display, reproduce, or share user-submitted content for purposes such as product reviews, customer support, website improvement, and marketing.
We may remove or refuse to publish content that we reasonably consider unlawful, misleading, offensive, irrelevant, fraudulent, or in violation of these Terms.
17. Privacy and Data Protection
We process personal information in accordance with our Privacy Policy.
Our Privacy Policy explains what personal information we collect, how we use it, who we share it with, how long we keep it, and the rights you may have under applicable privacy laws.
18. Limitation of Liability
Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law.
To the fullest extent permitted by law, HavelaLights and Witteveen E-commerce LLC will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.
To the fullest extent permitted by law, our total liability for any claim relating to a product purchase will not exceed the amount paid for the product giving rise to the claim.
We are not responsible for delays, failures, or losses caused by events outside our reasonable control, including DHL or local carrier delays, customs delays, extreme weather, natural disasters, strikes, supply chain disruption, payment-provider issues, technical failures, or government actions.
19. Consumer Complaints and Dispute Resolution
If you have a complaint or concern, please contact us first at support@havelalights.com so we can try to resolve the issue directly.
Please include your order number, contact details, and a clear description of the issue.
We aim to respond within 48 hours.
If you are located in the United Kingdom or another European country, you may also have the right to contact a local consumer advice organisation, consumer protection authority, or dispute resolution body depending on your location and applicable law.
Nothing in this section limits your right to seek remedies through your bank, payment provider, card issuer, consumer protection authority, or court where applicable.
20. Governing Law
These Terms are governed by the laws of the State of New Mexico, United States, except where mandatory consumer protection laws in your country or region provide otherwise.
If you are a consumer located in the United Kingdom, another European country, Australia, Canada, or another jurisdiction with mandatory consumer protection laws, you retain the protection of those mandatory laws where they apply.
Nothing in these Terms prevents you from bringing a claim in a court or forum where you have a mandatory legal right to do so.
21. Changes to These Terms
We may update these Terms from time to time to reflect changes in our business, website, policies, legal requirements, or services.
The latest version will always be posted on this page. When we make changes, we will update the “Last updated” date at the top of these Terms.
The Terms that apply to your order are the Terms in effect at the time you place your order, unless a change is required by law or applies to your use of the website after the update.
22. Customer Service
For questions about these Terms, your order, shipping, returns, payments, warranty claims, or customer support, please contact us using the details below:
Email: support@havelalights.com
Phone: +1 470-978-3201
Customer service hours: Mon–Fri 8am–7pm · Sat–Sun 10am–2pm UK Time
Response time: We aim to respond within 48 hours.
23. Company Information
Store name: HavelaLights
Legal business operator: Witteveen E-commerce LLC
EIN: 30-1430114
Registered business address: 1209 Mountain Road Place Northeast, Albuquerque NM 87110, United States
Email: support@havelalights.com
Phone: +1 470-978-3201
24. Related Policies
Privacy Policy | Shipping Policy | Return & Refund Policy | Warranty Policy | Payment Policy | Contact Page | Order Tracking