Warranty Policy
Warranty Policy
Last updated: 4 June 2026
Thank you for shopping at HavelaLights, operated by Witteveen E-commerce LLC. We are committed to providing high-quality lighting products and reliable customer service. This Warranty Policy explains what is covered, how to submit a warranty claim, and what remedies may be available if your product is defective, damaged, incorrect, incomplete, or not as described.
This Warranty Policy applies to customers in the United Kingdom, European Union, North America, and Oceania, where HavelaLights offers delivery.
Important: This Warranty Policy is in addition to, and does not limit, any mandatory consumer rights that apply in your country, state, province, territory, or region.
1. Warranty Coverage
HavelaLights provides a 2-year limited warranty from the date of delivery for eligible products purchased directly from havelalights.com.
This warranty covers confirmed defects in materials, workmanship, or product function that occur under normal household use and in accordance with the product instructions, specifications, and intended purpose.
This warranty may apply where a product:
- Does not work as intended due to a confirmed product defect;
- Arrives damaged or defective;
- Is incorrect, incomplete, or not as described;
- Has a manufacturing fault or material defect;
- Fails during normal use within the warranty period due to a covered defect.
If mandatory consumer law in your location provides a longer warranty period, stronger protection, or a different remedy, we will honour those rights.
2. Standard Remedy for Confirmed Defects
In the event of a confirmed defect, we will send a free replacement product. If replacement is not possible or cannot be arranged within a reasonable timeframe, you are entitled to a partial or full refund.
A reasonable timeframe depends on the nature of the defect, product availability, delivery destination, courier availability, and any timeframe required by applicable law.
If applicable mandatory consumer law gives you additional rights or a different remedy, including repair, replacement, refund, price reduction, cancellation, or reimbursement of reasonable return shipping costs, we will honour those rights.
3. Legal Guarantees and Regional Consumer Rights
United Kingdom
UK customers may have statutory rights under the Consumer Rights Act 2015 and other applicable UK consumer laws. If a product is faulty, not as described, not of satisfactory quality, or not fit for purpose, you may be entitled to a repair, replacement, refund, or other remedy depending on the circumstances.
Our warranty is provided in addition to your mandatory UK consumer rights and does not replace or reduce them.
European Union
EU customers may have rights under the EU legal guarantee of conformity and applicable national consumer laws. EU consumers generally have a minimum legal guarantee for faulty or non-conforming goods.
If a product is defective, not as described, or does not conform to the contract, you may be entitled to remedies such as repair, replacement, price reduction, or refund under applicable EU and national consumer laws.
Our warranty is provided in addition to your mandatory EU consumer rights and does not replace or reduce them.
North America
Customers in North America, including the United States and Canada where we offer delivery, are covered by this Warranty Policy and any mandatory consumer protection laws that apply in their country, state, province, or territory.
Warranty, refund, repair, replacement, and consumer protection rules may vary by location. Nothing in this Warranty Policy limits rights that cannot legally be excluded.
For confirmed defects, our standard solution is to send a free replacement product. If replacement is not possible or cannot be arranged within a reasonable timeframe, you are entitled to a partial or full refund. If applicable law provides additional rights, we will honour those rights.
Oceania
Customers in Oceania, including Australia and New Zealand where we offer delivery, are covered by this Warranty Policy and any mandatory consumer protection laws that apply in their country, state, or territory.
For Australian and New Zealand customers, this Warranty Policy does not limit any rights that may apply under consumer guarantee laws. If a product fails to meet a mandatory consumer guarantee, you may be entitled to a repair, replacement, refund, or other remedy depending on the circumstances.
For confirmed defects, our standard solution is to send a free replacement product. If replacement is not possible or cannot be arranged within a reasonable timeframe, you are entitled to a partial or full refund. Where applicable consumer guarantee laws provide additional or different remedies, we will honour those rights.
4. Conditions for Warranty Claims
To submit a warranty claim, please make sure the following conditions are met:
- The product was purchased directly from havelalights.com;
- You can provide proof of purchase, such as an order confirmation, invoice, or order number;
- The issue is reported as soon as reasonably possible after you discover it;
- The defect was not caused by misuse, improper installation, neglect, accidental damage, unauthorised repair, unauthorised modification, incorrect voltage, unsuitable environment, or failure to follow product instructions;
- You provide clear photos, videos, or other reasonable evidence where requested so we can assess the issue.
These conditions do not limit mandatory consumer rights that apply in your country, state, province, territory, or region.
5. What Is Not Covered
This warranty does not cover issues caused by:
- Normal wear and tear;
- Misuse, abuse, neglect, or careless handling;
- Improper installation or installation not carried out in accordance with the product instructions;
- Installation by an unqualified person where professional installation is required by law, product instructions, or safety standards;
- Incorrect voltage, incompatible electrical systems, power surges, or electrical faults outside the product itself;
- Unauthorised repairs, modifications, alterations, or disassembly;
- Water, moisture, outdoor exposure, or unsuitable environmental conditions, unless the product is specifically rated for that use;
- Damage caused by accidents, impact, fire, flood, extreme weather, or other external events;
- Commercial, public, or industrial use, unless the product is specifically sold for that purpose;
- Damage caused during return shipping where the customer selected the courier and failed to package the item securely;
- Cosmetic packaging damage only, where the product itself is intact, complete, and fully functional.
These exclusions do not limit your mandatory consumer rights for faulty, damaged, incorrect, incomplete, or not-as-described goods.
6. How to Submit a Warranty Claim
To submit a warranty claim, please contact us through one of the following options:
- Email: support@havelalights.com
- Contact Page: https://havelalights.com/pages/contact-us
Please include the following information:
- Your full name;
- Your order number or proof of purchase;
- The email address used to place the order;
- A clear description of the issue;
- Photos of the product, packaging, damaged part, or incorrect item where relevant;
- A short video showing the defect or malfunction where relevant;
- Any other information reasonably needed to assess the claim.
We aim to respond to warranty enquiries within 24–48 hours, Monday–Friday, excluding public holidays.
7. Assessment of Warranty Claims
After receiving your warranty claim, we will review the information provided and may request additional details, photos, videos, or troubleshooting steps.
Depending on the issue, we may:
- Confirm the claim based on the evidence provided;
- Request additional evidence to better understand the issue;
- Provide troubleshooting instructions;
- Ask you to return the product for inspection where necessary and lawful;
- Reject the claim if the issue is not covered by this warranty and no mandatory consumer right requires a remedy.
If your warranty claim is accepted, we will provide a suitable remedy in accordance with this Warranty Policy and applicable law.
8. Remedies
If your product has a confirmed defect, our standard remedy is as follows:
- Free replacement: In the event of a confirmed defect, we will send a free replacement product.
- Partial or full refund: If replacement is not possible or cannot be arranged within a reasonable timeframe, you are entitled to a partial or full refund.
- Alternative remedy: If applicable mandatory consumer law requires a different or additional remedy, we will honour that requirement.
Where a replacement is provided, the replacement product will be shipped to the delivery address confirmed with you during the claim process.
Where a refund is approved, the refund will normally be issued to the original payment method. Please allow an additional 3–5 business days for your bank or payment provider to make the funds available in your account.
9. Return Shipping for Warranty Claims
If we need the product returned for inspection, repair, replacement, or refund assessment, we will provide return instructions by email.
Approved warranty-related returns are sent to our return warehouse in the Netherlands. The full return address will be provided after your claim has been reviewed and approved for return.
Please do not send warranty returns to our registered company address in the United States, as that is not our return warehouse and returns sent there may not be processed.
If your warranty claim is accepted, we will cover reasonable shipping costs related to the approved remedy where required by applicable law. This may include providing a prepaid return label, reimbursing reasonable return shipping costs, arranging a replacement shipment, or providing another suitable solution.
If the warranty claim is not justified, for example where the issue was caused by misuse, improper installation, accidental damage, or unauthorised modification, return shipping or re-shipping costs may be charged where permitted by law.
10. Manufacturer's Warranty
Some products may include an additional manufacturer's warranty. Any manufacturer's warranty is provided by the manufacturer and may be subject to separate terms, conditions, exclusions, and claim procedures.
A manufacturer's warranty does not replace, reduce, or limit your rights under this Warranty Policy or any mandatory consumer rights that apply in your country, state, province, territory, or region.
11. Installation and Product Safety
Some lighting products may require careful installation or professional electrical installation. You are responsible for checking whether a product is suitable for your intended use, electrical setup, location, and local installation requirements before installation.
Where professional installation is required by law, product instructions, or safety standards, the product should be installed by a qualified professional.
Damage, malfunction, or safety issues caused by improper installation, incorrect voltage, unsuitable electrical systems, or failure to follow instructions may not be covered by this warranty, unless applicable law requires otherwise.
12. Limitation of Liability
Nothing in this Warranty Policy excludes or limits liability where it would be unlawful to do so, including liability for mandatory consumer rights that cannot legally be excluded or limited.
To the fullest extent permitted by law, this Warranty Policy does not cover indirect, incidental, special, consequential, or punitive damages, including loss of profit, loss of business, loss of opportunity, or damage caused by improper use or installation.
This section does not limit your rights to remedies for faulty, damaged, incorrect, incomplete, or not-as-described goods under applicable consumer laws.
13. Relationship With Other Policies
This Warranty Policy should be read together with our related policies, including our Return & Refund Policy, Shipping Policy, Terms of Service, Privacy Policy, and Payment Policy.
For change-of-mind returns, please refer to our Return & Refund Policy.
For delivery times, customs, tracking, lost packages, and shipping-related issues, please refer to our Shipping Policy.
14. Contact Us
If you have any questions about this Warranty Policy or need assistance with a warranty claim, please contact us at:
Store Name: HavelaLights
Company Name: Witteveen E-commerce LLC
Employer Identification Number: 30-1430114
Registered Address: 1209 Mountain Rd. PL NE STE R, Albuquerque, NM 87110, United States
Email: support@havelalights.com
Response time: We aim to respond to all enquiries within 24–48 hours, Monday–Friday, excluding public holidays.
Please do not send returns or warranty items to our registered company address. Approved warranty-related returns are sent to our return warehouse in the Netherlands after claim approval.
Related Policies
Return & Refund Policy | Shipping Policy | Privacy Policy | Terms of Service | Payment Policy