Shipping policy
Last updated: 3 July 2026
Welcome to the Havelalights Shipping Policy. Havelalights is operated by Witteveen E-commerce LLC, a company registered in the State of New Mexico, United States. Havelalights serves customers across the United Kingdom and the European Union — including Germany, the Netherlands, France, and Spain — and also ships to the United States, Australia, Canada, and selected international destinations where our products are available.
This policy explains our order processing time, delivery estimates, shipping costs, order cut-off time, DHL and local carrier delivery, insured DHL shipping, tracking information, taxes and duties, fulfilment details, and other important shipping information.
This policy applies to orders placed through https://havelalights.com.
1. Shipping Summary
We offer free standard shipping on all orders placed through our website.
Orders are shipped with DHL where available and include free insured DHL shipping. Depending on your delivery country, delivery location, and local delivery network, DHL may work with local delivery partners, or your shipment may be delivered by a local carrier for final-mile delivery.
Where local carriers are used for final-mile delivery, they may appear on the tracking page as the carrier responsible for delivery in your area.
Our order processing time is 0–1 business day.
Delivery estimates depend on your delivery country. Estimated delivery times are shown in business days and include order processing and delivery.
| Destination | Total Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Germany | 6–10 business days | Free shipping |
| Netherlands | 6–10 business days | Free shipping |
| France | 6–10 business days | Free shipping |
| Spain | 6–10 business days | Free shipping |
| Other EU countries | Usually 6–10 business days | Free shipping |
| United Kingdom | 8–13 business days | Free shipping |
| United States | 8–13 business days | Free shipping |
| Canada | 8–13 business days | Free shipping |
| Australia | 8–13 business days | Free shipping |
| Other selected international destinations | Usually 8–13 business days | Free shipping |
| Large, oversized, fragile, or made-to-order items (all destinations) | 10–25 business days | Free shipping |
Large, oversized, fragile, and made-to-order items: Certain products ship on a specialized, insured delivery line and take longer than our standard estimates — typically 10–25 business days. Where this applies, the accurate estimated delivery time for that specific product is shown on its product page. These items are still shipped with free, insured delivery.
Order cut-off time: 4:00 PM UK Time, Monday to Saturday.
Orders placed after the cut-off time, on Sundays, or on public holidays will begin processing on the next processing business day.
Processing business days are Monday to Saturday, excluding public holidays that affect our operations, fulfilment partners, DHL, local carriers, or delivery partners.
2. Shipping Cost
We offer free standard shipping on all orders placed through our website.
No standard shipping fee will be added at checkout.
Orders shipped with DHL where available include free insured DHL shipping. This means the DHL shipment includes shipping protection against loss or damage during transit where applicable.
Any applicable taxes, duties, customs charges, or payment-related fees will be shown at checkout where they are collected by Havelalights. Any charges imposed separately by local customs authorities, banks, card issuers, or payment providers may be outside our control.
3. Shipping Destinations
We ship to the countries and regions available at checkout. This may include the United Kingdom, Germany, the Netherlands, France, Spain, other European countries, the United States, Australia, Canada, and selected international destinations where our products and services are available.
Available shipping destinations may depend on the product, delivery address, DHL availability, local carrier availability, and checkout options shown on our website.
If your delivery country or region is not available at checkout, we may not currently ship to that location.
4. Fulfilment and Returns Facility
Havelalights is operated by Witteveen E-commerce LLC, a company registered in the State of New Mexico, United States. Orders may be fulfilled through our logistics network, including our Netherlands fulfilment and returns facility where applicable.
Netherlands fulfilment and returns facility:
Rendementsweg 20 A
3641 SL Mijdrecht
Netherlands
This facility may be used for EU dispatch, return processing, and logistics handling. It is not our registered business address. Our registered business address is listed in the Company Information section below.
For returns, please always follow the instructions in our Return & Refund Policy before sending any item back.
5. Order Processing
Orders begin processing after your order has been successfully placed and payment has been confirmed.
Our order processing time is 0–1 business day.
Orders placed before the order cut-off time of 4:00 PM UK Time, Monday to Saturday usually begin processing the same processing business day. Orders placed after the cut-off time, on Sundays, or on public holidays begin processing on the next processing business day.
During order processing, we prepare your item for dispatch, perform order checks where needed, and hand the order over to DHL, a local carrier, or our fulfilment partners.
Processing may be extended during peak periods, promotional events, seasonal demand, public holidays, or unexpected operational delays. If there is a significant delay with your order, we will contact you where possible.
6. Delivery Timeframes
Delivery estimates depend on your delivery country and are calculated in business days.
The total estimated delivery time includes our 0–1 business day order processing time and the estimated carrier delivery time.
| Destination | Total Estimated Delivery Time |
|---|---|
| Germany | 6–10 business days |
| Netherlands | 6–10 business days |
| France | 6–10 business days |
| Spain | 6–10 business days |
| Other EU countries | Usually 6–10 business days |
| United Kingdom | 8–13 business days |
| United States | 8–13 business days |
| Canada | 8–13 business days |
| Australia | 8–13 business days |
| Other selected international destinations | Usually 8–13 business days |
| Large, oversized, fragile, or made-to-order items (all destinations) | 10–25 business days |
Delivery estimates are not guaranteed delivery dates. Actual delivery times may vary due to DHL or local carrier delays, customs processing, local delivery conditions, public holidays, weather disruptions, incorrect address details, or circumstances outside our control.
Carrier delivery business days may vary by destination country, DHL schedule, local carrier schedule, local public holidays, and local delivery conditions.
If your order has not arrived within the estimated delivery timeframe, please contact us at support@havelalights.com so we can help check the status of your shipment.
7. Carrier and Delivery Partners
Orders are shipped with DHL where available and include free insured DHL shipping.
Depending on your delivery country, delivery location, and local delivery network, DHL may work with local delivery partners, or your shipment may be delivered by a local carrier for final-mile delivery.
This means the carrier shown on your tracking page may sometimes include DHL, a DHL delivery partner, or another local carrier responsible for delivery in your area.
Tracking information will be provided where available once your order has been shipped.
8. Shipping Confirmation and Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.
You can check your delivery status through our Order Tracking page.
Please allow some time for tracking information to update after your order has been dispatched. Tracking updates may not appear immediately after shipment confirmation.
Split or partial shipments: If your order contains multiple items, they may be dispatched in separate parcels and arrive on different days. Where this happens, you will receive separate tracking information for each shipment where available, at no additional shipping cost. If part of your order has arrived and the remaining items have not arrived within the estimated delivery timeframe, please contact us at support@havelalights.com.
9. Delivery Address Accuracy
Please make sure your shipping address is complete and accurate before placing your order.
Havelalights is not responsible for delays, failed deliveries, or additional costs caused by incorrect, incomplete, or outdated address information provided by the customer.
If you need to update your delivery address after placing an order, contact us as soon as possible at support@havelalights.com. We will do our best to help, but we cannot guarantee changes once an order has been processed, dispatched, or handed over to DHL, a local carrier, or a fulfilment partner.
10. Undeliverable Packages, Refused Delivery, and Failure to Collect
If a package cannot be delivered because the address was incorrect or incomplete, delivery was refused, or the package was not collected from a pickup point or delivery location, the package may be returned to sender or held by DHL, a local carrier, or a delivery partner.
In such cases, reasonable return shipping, handling, storage, or re-shipping costs may be deducted from any applicable refund, unless prohibited by law.
We will contact you where possible before making any deduction.
11. Customs Holds, Import Charges, and Returned Shipments
For deliveries that cross customs borders, your shipment may be inspected, delayed, or held by the customs authorities in your country. Customs processing times are outside our control and are not included in our delivery estimates.
If your country applies import duties, taxes, or customs clearance fees that are not collected by Havelalights at checkout, you may be responsible for paying them to the carrier or customs authority before the package can be released for delivery.
If a shipment is refused at customs, abandoned, or returned to sender because import charges were not paid or required customs information was not provided, the order may be treated as an undeliverable package under Section 10. Reasonable return shipping, handling, and re-shipping costs may be deducted from any applicable refund, unless prohibited by law.
If you are unsure whether duties, customs fees, or clearance charges may apply to your order, we recommend checking with your local customs authority before placing your order.
12. Lost, Delayed, or Damaged Shipments
If your shipment appears to be lost, significantly delayed, or damaged during transit, please contact us at support@havelalights.com with your order number and any available tracking information.
Tracking shows delivered, but you have not received the package: First, please check around your delivery location (porch, mailbox area, garage, reception, or with neighbours and household members), as carriers sometimes mark a package as delivered shortly before drop-off or leave it in a safe place. If you still cannot locate the package within 2 business days of the delivery scan, contact us at support@havelalights.com with your order number. We will open an investigation with the carrier and, depending on the outcome and applicable consumer protections, arrange a replacement or refund where the package is confirmed lost.
If your item arrives damaged, defective, incomplete, incorrect, or not as described, please contact us as soon as possible and include photos or videos showing the issue where available. We will review the matter and provide an appropriate remedy in accordance with applicable consumer protection laws.
If only the outer packaging is damaged but the product itself is complete, undamaged, and fully functional, this does not normally qualify as a product defect.
13. Packaging
All Havelalights orders are packaged carefully to help protect the product during transit.
Our products are shipped in protective packaging designed to reduce the risk of damage during handling and delivery.
If your product arrives damaged despite the protective packaging, please contact us at support@havelalights.com with your order number, photos of the product, and photos of the packaging where available.
14. Taxes, Duties, and Customs
Prices, taxes, duties, discounts, and the final order total will be shown at checkout before you place your order, where applicable.
Depending on your delivery country, your order may be subject to local taxes, import duties, customs charges, or clearance fees. Where these charges are collected by Havelalights, they will be shown at checkout before you place your order.
Any charges imposed separately by local customs authorities, banks, card issuers, or payment providers may be outside our control.
If you are unsure whether duties, customs fees, or payment-related fees may apply, we recommend checking with your local customs authority, bank, card issuer, or payment provider before placing your order.
15. Payment and Order Confirmation
Your order will only be processed after payment has been successfully completed and the order has been confirmed.
Accepted payment methods and payment-related information are explained in our Payment Policy.
For security and fraud-prevention purposes, some orders may require additional verification before processing. If this applies to your order, we may contact you using the details provided at checkout.
16. Customer Service
For questions about your shipment, delivery, tracking, or order status, please contact us using the details below:
Email: support@havelalights.com
Phone: +1 470-978-3201
Customer service hours: Monday–Friday, 8:00 AM – 7:00 PM UK time; Saturday–Sunday, 10:00 AM – 2:00 PM UK time
Response time: We aim to respond within 48 hours.
To request or track a return, please use our Returns Portal at havelalights.com/pages/request-a-return-1.
17. Company Information
Store name: Havelalights
Legal business operator: Witteveen E-commerce LLC
EIN: 30-1430114
Registered business address: 500 Marquette Ave NW, Albuquerque, NM 87102, United States
Email: support@havelalights.com
Phone: +1 470-978-3201
18. Related Policies
Return & Refund Policy | Privacy Policy | Terms of Service | Payment Policy | Contact Page | Returns Portal | Order Tracking